Frequently Asked Questions (FAQ)

• 1. Open the game, gift card, subscription, or Steam deal you want.
• 2. Choose your package and enter your Player ID / Server Zone (if required).
• 3. Click “Buy Now” or add the item to your shopping bag and sign in to your BOB STORE account.
• 4. Select your preferred payment method (BaridiMob, CCP, or Flexy), transfer the shown DZD total, and upload your payment receipt screenshot.
• 5. Track your live order status in “My Account” — you will also receive an official receipt email at completion.

Your Player ID (UID) is found inside your game profile (usually under your avatar or settings menu). On supported games such as Mobile Legends, Free Fire, PUBG Mobile, Genshin Impact, and Honkai: Star Rail, click the “Verify Player” button on the product page to check and confirm your exact in-game nickname before you pay.

• Automatic Player-ID Top-Ups & In-Stock Gift Cards: Delivered within 1 to 10 minutes as soon as your payment is verified.
• Assisted Account Top-Ups & Subscriptions: Completed by our team within 10 to 60 minutes during active support hours.

Once your gift card order is marked “Completed”, you can view your code in two places:

• Inside your BOB STORE account: Go to “My Account”, find your order, and click the reveal button to unlock your encrypted code.
• In your email inbox: Check the official receipt email sent from noreply@bobstoredz.com (check your Spam/Promotions tab if it is your first order).

Contact us immediately via the embedded Order Chat or WhatsApp (+213554106359)! If the top-up has not been executed yet, we will update your Player ID right away. Please note that if the currency was already credited to another valid player account, the game publisher cannot reverse it.

• Pending Verification: Your payment proof has been received and is awaiting quick verification by our team.
• Processing: Your payment is confirmed and the order is currently being fulfilled by our automated supplier or specialist team.

We accept BaridiMob (RIP transfer), Algérie Poste CCP, and Flexy mobile balance (on packages that show a Flexy price). You can view all currently enabled payment methods on our Payment Methods page.

Yes, if fulfillment has not started yet or if a top-up fails to deliver to your account, you are eligible for a full cancellation and 100% refund. Once a digital code is revealed or an in-game top-up is credited to your account, the delivery is final. See our Refund & Cancellation Policy for full details.

100% safe. For Player-ID top-ups, we only need your public Player ID / Server ID — never your password. For special packages that require assisted account login, your credentials are AES-GCM encrypted and automatically deleted from our database the moment the order completes.

Email: support@bobstoredz.com · WhatsApp: +213554106359 · Instagram: @bobsenpaidz · Facebook: “Bob / Bob Store” · Official Website: https://bobstoredz.com/